At Certified Flourishing Coaching™, our learning philosophy is rooted in the principles of evidence-based practice, the psychology of flourishing, and the commitment to lifelong learning. We believe that effective coaching is grounded in science and best practices, and we draw from decades of experience in coaching, counselling, and training to create a robust and dynamic certification program.  

Evidence-Based and Practitioner-Focused   

Our certification programs are designed around the best available current research, ensuring our methods and techniques are scientifically supported and practically applicable. The Certified Flourishing Coach Model™ emphasizes strengths, resilience, and empowerment, moving away from traditional models that focus on problems and dysfunction. This approach enables our coaches to foster sustainable and transformational change in their clients.  

Interactive and Live Learning   

We prioritize a learning experience that goes beyond prerecorded sessions. Our curriculum is delivered live by our most experienced facilitators, either in-person or through interactive online sessions, creating a dynamic and engaging learning environment. This live interaction fosters a sense of safety, belonging, and deep connection, essential for massive growth and personal transformation.  

Strengths and Resilience-Based Approach   

Our coaching model builds on individuals' and communities' inherent strengths and resilience. Focusing on these positive aspects empowers participants to define their purpose and confidently step into their future. This strengths-based approach is central to our Certified Flourishing Model For Transformational Change, which is designed around the science of resiliency and flourishing.  

Lifelong Learning and Continuous Development   

We see our coaches as lifetime learners who continuously seek new knowledge, skills, and experiences. Our learning method encourages deep and sustainable learning by providing a challenging and engaging online curriculum. We help participants identify the questions they need to answer and the areas they need to develop, fostering a culture of ongoing personal and professional growth.  

Human Touch Points and Milestones   

Our training process includes numerous human touch points and milestones, ensuring that learning is not just an academic exercise but a deeply personal and interactive journey. This approach helps participants experience significant growth and transformation, fully preparing them to excel as Certified Flourishing Coaches.  

In summary, our learning philosophy is centred on evidence-based practice, strengths and resilience, interactive and personalized learning, and a commitment to lifelong development. We strive to create an environment where coaches can thrive and help their clients achieve sustainable and meaningful change. 

Ethical Marketing Assurance  

At Certified Flourishing Coach, we are committed to maintaining the highest standards of ethical marketing practices. Our commitment to integrity, transparency, and respect in all marketing efforts ensures that we build and maintain trust with our clients, partners, and the broader community. This document outlines our ethical marketing principles and practices.   

Commitment to Truthful and Transparent Advertising:  

Accuracy of Information:   

- We ensure that all marketing materials accurately represent the services we offer, avoiding any misleading or deceptive claims.   

- Our descriptions of certifications, programs, and outcomes are truthful and supported by evidence. 

Authentic Testimonials:   

- Testimonials and endorsements used in our marketing are authentic, and any compensated endorsements are clearly disclosed.   

- We ensure that all client stories and experiences shared in our marketing are genuine and used with explicit consent.  

Clear Communication of Fees and Services:   

- We clearly outline the costs associated with our services in all marketing communications.   

- Terms and conditions, including refund policies and contractual obligations, are transparently stated in promotional materials.  

Respect for Client Privacy and Cultural Sensitivity: 

Confidentiality:   

- We uphold the confidentiality and privacy of our clients in all marketing activities.   

- No personal information is used in marketing materials without explicit consent from the individual. 

Inclusivity:   

- Our marketing activities respect diverse cultural backgrounds and avoid any content that could be considered discriminatory or exclusive.   

- We are committed to promoting diversity, equity, inclusion, and justice in all marketing practices.  

Adherence to Ethical Standards: 

Ethical Standards:   

- Our marketing practices emphasize honesty, transparency, and respect.   

- We ensure that all marketing activities reflect the true nature of the services provided by our certified coaches. 

Monitoring and Accountability:   

- We engage in regular reviews of our marketing practices to ensure ongoing compliance with ethical guidelines.   

- Any breaches of our ethical marketing standards are addressed promptly, with corrective actions taken as necessary.  

Intellectual Property and Brand Integrity: 

Use of Intellectual Property:   

- We protect our intellectual property, including trademarks, logos, and copyrighted materials, ensuring they are used appropriately in all marketing activities.   

- We grant permission for the use of our intellectual property only under conditions that maintain our brand’s integrity and ethical standards.  

Continuous Improvement: 

Feedback and Improvement:   

- We welcome feedback from clients, partners, and the community to continuously improve our marketing practices.   

- We are committed to evolving our marketing strategies to better serve our clients and uphold our ethical standards.   

By adhering to these principles, Certified Flourishing Coaching ensures that our marketing practices are conducted with the utmost integrity, fostering trust and respect within the coaching community and beyond. Our dedication to ethical marketing is a testament to our commitment to excellence and our mission to empower human flourishing in every area of life and business. 

Payment/Fees Policy Participants must pay the applicable tuition fees in full or according to the agreed payment plan before the program starts. Fees are non-refundable unless otherwise stated in our refund policy. 

Certified Flourishing Coaching™ provides various courses, programs, and associated materials. By purchasing these products, you receive immediate lifetime access to all content for personal or internal business use. You agree not to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or exploit any of the Courses in any manner. Courses may only be used by you and may not be sold or redistributed without the express written consent of Certified Flourishing Coaching™. You shall not create any derivative work based on the Courses or offer competing products or services using information from the Courses. Breach of these terms will result in disciplinary action. No refunds are given once a Course is ordered, as you gain instant lifetime access to the materials; however, you may transfer to other courses we offer, if required. Please connect with our team. Course details are provided on the sales page to ensure you understand what to expect. For any queries, please contact team(at)wellnessinnovate.com before purchasing. Participants who wish to withdraw from the program must provide written notice to the program coordinator. Refunds will be processed according to our refund policy, outlined in the program materials and available upon request. 

We do not offer transfer of credit for courses completed at other institutions. Participants must complete all required coursework within the Certified Flourishing Coaching™ program to receive certification. 

Participants must notify the program coordinator in advance if they are unable to attend a session due to an emergency or illness. You must complete the session materials, review the recording, and complete a coaching session outside the live session to make up for the missed session. 

Certified Flourishing Coaching™ Enrollment Agreement and Participation Policy 

1. Introduction 

Welcome to Certified Flourishing Coaching™! We are thrilled to have you join our community of coaches dedicated to empowering human flourishing. This document outlines the terms and conditions of your participation in our program. By enrolling, you agree to abide by the following policies to ensure a safe, respectful, and productive learning environment.  

Enrollment Agreement  

1. Code of Conduct 

Respect and Professionalism: Participants are expected to maintain a high standard of professionalism, respect, and integrity. Discrimination, harassment, or any form of disrespectful behavior will not be tolerated. 

Confidentiality: All participants must respect the confidentiality of fellow participants and any sensitive information shared during the program. 

Participation: Active participation in all program activities, including classes, discussions, and assignments, is required. This includes arriving on time, having your camera on for virtual sessions, and engaging fully in all sessions. 

Engagement: Participants must participate fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others. 

Professional Behavior: Participants must engage in discussions with integrity and honesty, be respectful of fellow participants and instructors, silence cell phones, and avoid disruptive behaviors such as texting during sessions.   

2. Academic Integrity 

Honesty: Participants must submit original work and give proper credit when referencing others' work. Plagiarism or cheating will result in disciplinary action. 

Assessments: Participants must complete all assessments and assignments by the specified deadlines unless prior arrangements have been made with the program coordinator.   

3. Attendance and Participation 

Attendance: Regular attendance is mandatory. Participants must notify the program coordinator in advance if they are unable to attend a session due to an emergency or illness. You must complete the session materials, review the recording, and complete a coaching session outside the live session to make up for the missed session. 

Attendance Requirement: Due to our accreditation with the International Coaching Federation (ICF), you cannot miss more than 1 hour of course time. Exceeding this limit will result in not being able to continue the course. 

Missed Sessions: If you need to miss more than 1 hour of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 1 hour of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy ICF requirements. Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and organization representative. 

Engagement: Our courses are designed to be interactive and engaging. You are expected to participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible.   

4. Technology and Materials 

Equipment: Participants are responsible for ensuring they have the necessary technology and materials to participate in the program, including a reliable internet connection, computer, and any required software. 

Resources: Certified Flourishing Coaching™ will provide access to program resources, including reading materials, assignments, and online platforms. 

Onscreen Time and Environment: For virtual courses, participants are required to have their camera on during sessions and ensure a stationary environment to avoid distractions.   

5. Feedback and Evaluation  

Feedback: Participants will receive regular feedback on their progress. Constructive feedback is encouraged to enhance the learning experience. 

Evaluation: Participants will be evaluated based on their performance in assignments, participation, and overall engagement in the program.   

6. Completion and Certification 

Requirements: Participants must meet all program requirements, including attendance, participation, and successful completion of assessments, to receive certification. 

Certification: Upon successful completion of the program, participants will receive a Certified Flourishing Coaching™ certificate, signifying their readiness to empower individuals, teams, and workplaces to flourish. 

We cannot offer credit for partial completion of a course. You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact Cynthia at support(at)certifiedflourishingcoach.com. 

Purpose: The purpose of this grievance policy is to provide a clear, fair, and transparent process for addressing and resolving grievances raised by clients, coaches, staff, or any other stakeholders involved in the Certified Flourishing Coaching™ program. 

Scope: This policy applies to all participants, including clients, certified coaches, staff members, and any other stakeholders engaged with Certified Flourishing Coaching™.  

Policy Statement: Certified Flourishing Coaching™ is committed to maintaining a positive, respectful, and supportive environment. We recognize that grievances may arise and are committed to addressing them promptly, fairly, and effectively. 

Definitions: 

Grievance: Any concern, complaint, or dissatisfaction expressed by a participant related to the coaching program, services, or conduct of any individual associated with Certified Flourishing Coaching™. 

Complainant: The individual raising the grievance. 

Respondent: The individual or entity against whom the grievance is raised.   

Procedure:  

1. Informal Resolution:   

- Step 1: The complainant is encouraged to address the issue directly with the person(s) involved, if appropriate and comfortable.   

- Step 2: If direct resolution is not possible or satisfactory, the complainant should discuss the matter with their immediate supervisor, coach, or a designated program representative.   

2. Formal Grievance Submission:   

- Step 3: If the issue remains unresolved, the complainant may submit a formal written grievance to the Grievance Officer via email at [email protected].   

- Step 4: The formal grievance must include:     

- Name and contact information of the complainant     

- Detailed description of the grievance, including dates, times, and individuals involved     

- Any relevant supporting documents or evidence     

- Desired outcome or resolution   

3. Acknowledgement and Initial Review:   

- Step 5: The Grievance Officer will acknowledge receipt of the grievance within five (5) business days.   

- Step 6: The Grievance Officer will conduct an initial review to determine the validity and severity of the grievance. This may involve discussions with the complainant and the respondent.   

4. Investigation:   

- Step 7: If the grievance is deemed valid, a thorough investigation will be conducted. This may include interviews, document review, and consultations with relevant parties.   

- Step 8: The Grievance Officer may appoint an independent investigator if necessary to ensure impartiality.   

5. Resolution:   

- Step 9: Upon completion of the investigation, a resolution will be proposed based on the findings. Possible resolutions may include mediation, corrective actions, training, or disciplinary measures.   

- Step 10: The complainant and the respondent will be informed of the resolution in writing within thirty (30) business days of the grievance submission.   

6. Appeal:   

- Step 11: If the complainant or respondent is dissatisfied with the resolution, they may appeal the decision in writing to the Program Director within ten (10) business days.   

- Step 12: The Program Director will review the appeal and make a final decision within twenty (20) business days. This decision will be communicated in writing and is final.   

Confidentiality: All grievances and related proceedings will be handled with the utmost confidentiality. Information will only be shared on a need-to-know basis to ensure a fair resolution. 

Non-Retaliation: Certified Flourishing Coaching™ strictly prohibits retaliation against any individual who raises a grievance in good faith or participates in the grievance resolution process. Retaliation will be subject to disciplinary action.  

Contact Information: For any questions or to submit a formal grievance, please contact the Grievance Officer at support(at)certifiedflourishingcoach.com.  

Review and Amendments: This policy will be reviewed annually and may be amended as necessary to ensure continued relevance and effectiveness. By adhering to this grievance policy, Certified Flourishing Coaching™ aims to maintain a supportive and professional environment that upholds the highest standards of coaching practice and ethical conduct.